Implementation & Support

From demo to production

An MES project is more than software. This is how a Prodex implementation actually runs — what we do, what your team does, and what happens after go-live.

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1 · Discovery

We map your production processes, existing systems and the modules that matter — before anything is installed.

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2 · Integration design

ERP, machines, PLC/MQTT signals, master data and infrastructure — agreed and documented up front.

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3 · Configuration

Roles and permissions, modules, workflows and business rules are set up to match how your plant is organised.

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4 · Pilot

A selected production area or workflow runs live first — in safe parallel operation alongside your existing systems, without stopping production.

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5 · Rollout

Users, machines and modules are extended step by step, at the pace your operation can absorb.

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6 · Training & go-live

Operators, key users and IT are trained on their own screens and their own data before the switch is flipped.

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7 · Continuous improvement

After go-live the work continues: new workflows, new reports and optimisation, driven by what your teams actually use.

After Go-Live

Support that stays with you

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Implementation support

Direct support from specialists familiar with your deployment and processes.

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Training

Operator, key-user and IT training, plus in-app help on every page in English, Turkish and German.

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Updates

Releases are applied from a central panel with pre-flight checks and automatic rollback — your IT team stays in control.

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Remote support

Diagnosis and assistance over a secure connection you control, on your infrastructure.

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Your IT stays in charge

On-premise deployment, documented configuration and schema changes that are reviewed and applied deliberately — never behind your back.

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Direct line

Questions reach us by e-mail, phone or WhatsApp — the same channels your demo request does.

Ready to see Prodex on your own lines?

Get a guided demo with your own production scenarios — on-premise, with your ERP, in your language.